Securus Debit Account for Inmates

Securus Technologies provides Securus Debit that lets family and friends of the inmates transfer money directly into their Securus Debit account. By the way, do you have a loved one who is incarcerated? If you have a loved one, both family member or friend who is incarcerated, then you can utilize this service. Before you utilize this service, you should learn information related to the Securus Debit account for inmates.

What is Securus Debit Account?

A Securus Debit Account is a debit account owned by each incarcerated individual. A Securus Debit Account can be used to pay for Securus services offered at their respective facilities such as eMessaging stamps, phone calls, tablet media and Video Connect sessions. If the facility grants permission, the inmates can transfer money directly from their facility’s trust/commissary account to the inmate’s Securus Debit account through making a request through their commissary. Aside from that, correctional facilities also allow family members and friends to deposit funds directly into the Securus Debit account. For note: A Securus Debit account is not a commissary account.

There are several benefits offered by Securus Debit Account. Here are some of the benefits:

- You can fund a Securus Debit account for inmates without having your own call account.
- You can fund a Securus Debit account with a maximum funding amount of $50.00 per transaction.
- You can make a deposit to your inmate’s Securus Debit account 24/7/365 by using the official Securus website, free mobile app, or contacting them by phone.
- The funds held in the Securus Debit account will belong to the inmate. Family members or friends cannot receive a refund on this Securus Debit account. For your information, currently, this product is available in limited facilities.

So, in short, a Securus Debit account is a type of account that allows an incarcerated individual to call anyone the facility allows which is paid from his or her own account. If you have a loved one who is incarcerated, then your inmate facility provides this Securus Debit account, then you can make a deposit into your inmate’s Debit Securus account. With the funds you sent, your inmate can perform various services provided by the facility. Keep in mind that not all facilities allow member family and friends of the inmates to deposit into the inmate’s Securus Debit account. To check whether you can make a deposit into your inmate’s Securus Debit account, try visiting https://securustech.online/#/facilities-we-serve.

How to Add Funds to Your Inmate’s Debit Securus Account?

There are a few steps to add funds to your loved one’s Debit Securus account. And, it is definitely very easy. You can do that without any hassle. As you know that the Debit Securus account is owned by your inmate and the account can be funded through your direct contribution. With the funds in the Securus Debit account, your inmates can use it to pay for Securus services such as phone calls, video connect sessions, media tablets (music, movies, and games) and eMessaging stamps.

If you have added your incarcerated loved ones to your contacts:

- At the first step, you can log in to your Securus account. Make sure you enter your email address and password correctly and click at the Sign In button.
- Then, you can find Securus Debit on the My Accounts landing page. Please click at the Contact Accounts.
- Now, you must choose your contact to whom you want to send money. Please click Add Funds.
- After that, you can enter your personal and payment information. Please choose a deposit amount, also review your payment details. When completed, just click the Next button.

If you have not added your incarcerated loved one to your contacts:

- At the first step, you can log in to your Securus account.
- After that, find Securus Debit on the My Accounts landing page. Please click Find Contact.
- Then, you can enter your loved one’s name or ID. Choose the State and Facility. Next, click the Search button.
- In this step, you need to locate your incarcerated loved one from the search results and then click Add Contact. This will add your incarcerated loved one to your contacts and allows you to deposit funds directly into your inmate’s Securus Debit account.
- After adding your incarcerated loved one to your account, simply you can enter your personal and payment information. Please choose a deposit amount, as well review your payment details. When completed, just click the Next button.

How Does Your Inmate Know That You Add Funds?

To know that you have already added funds to your inmate’s Securus Debit account, your incarcerated loved one will be able to see their total Securus Debit account balance increase. Your inmate can see it in the ‘My Account App’ on the tablets or the ConnectUs terminals. Or the inmate will find out when they make an outbound call.

What Can Securus Debit Account Funds Be Used For?

Facilities usually provide a type of Securus Debit account to make it easier for family members or friends of the inmate to send money to the inmate’s Securus Debit account. With these funds, the inmates can pay for Securus services offered at their respective facilities. Your inmate can use the funds on their Securus Debit account for the phone calls, buy the stamps for eMessaging stamps, purchase or rent movies, music, games, and other digital media from a robust library of titles. Need to note that service availability will vary by facility.

What Type of Credit Cards Can Be Used on a Securus Debit Account?

There are some types of credit cards that can be used on a Securus Debit account such as Visa, MasterCard credit cards, bank cards and prepaid cards with a Visa or MasterCard logo which have been registered. Provided that you submit or supply the information correctly, all payments paid by Visa or MasterCard, immediately will post. By the way, how to register a prepaid card? Most prepaid cards have a contact number or official website on the back side of the card so that you will be able to register your prepaid card by contacting them.

How to Add funds to a Securus Debit Account via MoneyGram?

As a family member of the inmate, you can add funds to your inmate’s Securus Debit account through MoneyGram. Please visit a MoneyGram agent location near you. There you need to fill out the Express Payment Blue Form completely. For each MoneyGram Express Payment transaction, there is some information that must be provided.

For agents, provide the F&F of the following information:

- Securus Debit Funding ID: xxxxxxxxxx
- Company Name: Securus
- City and State: Dallas, TX
- Receive Code: 9819

For MoneyGram FormFree location, follow the steps below:

- Firstly, pick up the MoneyGram phone. It is going to auto dial MoneyGram Customer Service.
- When asked for the transaction type, please choose Pay A Bill from the menu list
- Please enter your telephone number correctly.
- Then, you will be connected to a live MoneyGram agent who will ask you to confirm your basic information such as your name, address, telephone number, Securus Debit account number, the amount you want to send and the Securus receive code.
- Next, you will receive key information from the MoneyGram agent that you will want to write down.
- Now, take all information to the cashier at the retail location which is going to collect the cash, transaction the fee, and complete the payment.

You will be able to call 1-800-926-9400 or www.moneygram.com and click Find Us to find the nearest agent.

How Can an Incarcerated Loved One Get a Refund from Securus Debit Account?

If your incarcerated loved one is released from the jail, do not worry about unused Securus Debit account balance. Your incarcerated loved one can get a refund from Securus Debit account. Upon release, the inmate’s unused Securus Debit account balance will be available to take at any Western Union retail or agent location in the state where the inmate was released. Need to know that Western Union will apply a fee that reduces the total refund amount. Normally, a refund will be available within two business days after requesting a refund is received by Securus. So, please be patient.

To prevent fraud or money laundering, all refunds more than $100 from Securus Debit account will be evaluated. The process will need to take up to five business days. Remember that Securus Debit account is designed to pay for Securus services. It is not used for the transfer of money between family, friends, and formerly incarcerated individuals. Securus has the responsibility to return the funds to the rightful owner. Also, Securus reserves the right to return questionable funds to the debit or credit card used to deposit the funds.

Here is how to get a refund:

- At the first step, you can contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund.
- After that, Securus will give you a Money Transfer Control Number (MTCN) for the approved amount. For your information, the MTCN is a 10-digit number set to every Western Union money transfer to track and transaction identification.
- After you have a Money Transfer Control Number (MTCN), you can visit a Western Union location in the state of your inmate’s release and show the MTCN and a Photo ID to get a refund.

Removing a Securus Debit Account – Here’s Way

Apparently, a Securus Debit account cannot be closed. It can only be removed from view online. If you want to remove a Securus Debit Account from your Securus account, follow the steps below:

- Please log into securustech.net, and click View Account(s).
- After that, you can choose the Securus Debit Account you want to remove, and click the trash can Icon.
- The last step, click Remove Inmate.