Securus Technologies is one of the largest providers that provide communication solutions for correctional facilities, making it possible for incarcerated individuals to stay connected with some people, such as their family members, friends, and legal representatives. After using this service for quite some time, there may be a time when you want to delete your Securus account due to a particular reason. If you want to delete your Securus account, in this post, you will be guided to walk through the process.
Securus Overview
Details:
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- Company type: Private
- Industry: Technology, telecommunications for correctional facilities, rehabilitative electronics
- Founded: 1986 in Dallas, Texas, United States
- Founder: Richard Smith
- Headquarters: Carrollton, Texas, United States
- Products: Money transfers, tablets, reentry services for incarcerated individuals, education, communications
- Owner: Platinum Equity
- Number of employees: More than 1,600 employees
- Website: https://securustech.net
Securus Technologies, which is also more known as only Securus in short, is the name of a technology communications company that serves department of corrections facilities and inmates across the United States. This one was founded by Richard Smith in 1986 in Dallas, Texas, United States. Right now, it has contacts with 2,600 correctional facilities in the country. To manage everything, the company employs approximately 1,600 employees which are located in some regional offices such as in Carrollton, Texas, Miramar, Missouri, and Houston, Texas.
Reasons to Delete Securus Account
There are a few possible reasons why you want to delete your Securus account, such as:
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- Your incarcerated one has been released from the incarceration facility.
- You think Securus is not safe and you care about your safety and privacy.
- You are not satisfied with the services and or products.
- Etc.
Deleting Securus Account
Deleting a Securus account is such a straightforward thing. It is easy and will not take too much of your time. For those who want to delete your Securus account, there are two options to choose from.
Method 1: Calling customer care number
The first method to delete your Securus account is by calling customer care. The number that you can dial on your phone is 972-734-1111. Make sure to call it on your mobile device as suggested by Securus. You can dial the number anytime you want because it is available 24 hours a day, 7 days a week, and 365 days a year. However, you are advised to call the number on the working hour to get a fast response.
Method 2: Choosing “Delete Account” on the Securus app
The second method to delete your Securus account is by choosing “Delete Account” on the Securus app. If you are a type of individual who is too lazy or not confident to talk to someone, this option is recommended. Below is the guide to follow to delete your Securus account on Securus app:
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- The first thing that you have to do is to open the Securus app on your iOS or Android.
- Once it opens, log in to your account just in case you have not logged in to it.
- Once you have successfully logged in to your Securus account, go to the “My Profile” page.
- When you are on the page, find “Delete Account” and click it.
- After clicking on that link, you will be directed to a page where you need to confirm your decision.
- Please confirm your decision if you really want to delete your account.
- Just like that your Securus account will be deleted and you will not be able to use the Securus services anymore.
Before deleting your account, do not forget to go to My Settings in order to verify your address is correct. Feel free to do it on the official website of Securus or on the app.
Talking about deleting your Securus account on the Securus app, the actions below will be shown on the screen in each of the services below, if you have used them:
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- ADVANCEDCONNECT PREPAID CALLING ACCOUNT: Your AdvanceConnect Prepaid Calling account will be closed, making you unable to pay for calls associated with the number(s) on this account because your prepaid services balance will not be able to be used anymore. Apart from that, Securus will also terminate TextPay or AutoPay prepaid service options for AdvanceConnect right away. The next thing that will be affected are calls received within the last 24 hours. In fact, the balance will be deducted. If in your AdvanceConnect account there is still a prepaid services balance, it is possible for you to get a refund. For those who are curious about the refund, it will vary, depending on the kind of purchase method last used.
- VERIFY YOUR ADDRESS: As stated before, it will be needed for you to go to “My Settings” on the official website of Securus or on the Securus app to verify your address before deleting your account.
- DIRECT BILL: Direct Bill account can be used to pay for every call service every month after they are used. After you as someone who owns this account requesting your account to be closed, the request will not be granted immediately. Instead, it will be held for 7 to 10 calendar days to allow for any unbilled calls, or other charges, to clear the account before the process of deletion. If the charges are pretty big, you will receive a final bill statement and invoice due, usually within 20 days from the statement date.
- SECURUS DEBIT: If there are still deposits left, everything will go to the account owned by the incarcerated individual and cannot be refunded.
- EMESSAGING: If there are stamps that have not been used, there is no way to refund them.
- VIDEOCONNECT: Before deleting your Securus account, remember to cancel any scheduled VideoConnect sessions. After deleting our account, if there are still VideoConnect subscriptions or scheduled sessions left, they will be cancelled. If you delete your account before a video session, the session will be voided and any future sessions will not be able to be refunded.
In case you are wondering if it is possible to delete a Securus account on the official website of Securus, the sad news is that there is no way to do it now. However, as stated on the official website of Securus, such a thing will be offered in the near future.
Bottom Line
In conclusion, deleting your Securus account is an easy process. You can do it by calling the customer care number or by clicking “Delete Account” on your Securus app. Make sure to follow the instructions outlined above well to delete it accurately and efficiently. Before starting the deletion process, do not forget to retrieve any important information. In case you encounter any issues during the process, contact the customer service for assistance.
